Getting started
How Cannabis Delivery Works in Australia — Step-by-Step Guide
How cannabis delivery works in Australia — same-day metro delivery in Sydney, Melbourne, Brisbane, Perth and Adelaide, nationwide tracked shipping, discreet packaging, 18+ ID verification and what happens at the door.
Cannabis delivery in Australia works differently to most other online purchases — age verification, prescription requirements and in-person ID checks mean you need to understand the process before you order. This guide walks through every step, from placing your order to receiving it at your door.
Step 1 — Place your order
Browse the catalogue, add items to your cart and proceed to checkout. At checkout you will:
- Enter your delivery address (must be a physical address — no PO boxes)
- Select your delivery method (same-day metro or standard nationwide)
- Confirm you are 18 or older
- Upload or verify your medicinal cannabis prescription (for prescription products)
- Complete payment (bank transfer, PayID or Bitcoin)
Orders are processed immediately after payment is confirmed.
Step 2 — Order confirmation and dispatch
After checkout, you receive:
- Immediate order confirmation email with your order details and reference number
- Dispatch notification once your order leaves the warehouse — includes tracking number and estimated arrival window
For same-day metro orders placed before 2pm, dispatch typically occurs within 1–2 hours of your order.
Step 3 — Delivery to your door
Same-day metro delivery
Available in Sydney, Melbourne, Brisbane, Perth, Adelaide and Darwin for orders placed before 2pm local time (Monday–Friday).
Your order is delivered by a courier driver within 2–6 hours of dispatch. You receive live tracking once your driver picks up the order.
When the driver arrives:
- Driver approaches your door with your package
- Driver asks to see valid government-issued photo ID to confirm you are 18+
- You show your ID (driver’s licence or passport)
- Driver hands over your package
- Driver logs the ID verification as completed
If you are in the driver’s delivery zone, you may receive a notification 15–30 minutes before arrival.
Standard nationwide delivery
For all Australian addresses outside same-day zones, orders are dispatched via fast, tracked post within 24 hours of ordering.
| Location | Typical delivery time |
|---|---|
| Metro areas (outside same-day zones) | 1–2 business days |
| Regional cities and towns | 2–3 business days |
| Remote and rural | 3–5 business days |
For standard tracked deliveries, you will be notified when the parcel is out for delivery. You must be available to show ID on delivery — the parcel cannot be left unattended.
What the packaging looks like
Every cannabis delivery uses plain, odour-proof, unbranded packaging:
- Brown or white plain outer box or envelope
- No cannabis-related branding, logos or text on the outside
- No indication of contents on postage label
- Sender address is our dispatch warehouse (neutral business name, not “Cannabis Shop”)
- Discreet from the outside: indistinguishable from any standard parcel delivery
Inner packaging is sealed and secure. Products are packed to prevent movement and damage during transit.
What happens at the door: ID check in detail
Every cannabis delivery requires in-person age verification — this is a non-negotiable requirement of Australian law.
Your driver will check your ID before handing over the package. Acceptable ID:
- Australian driver’s licence (current and not expired)
- Australian passport
- Australian proof-of-age card (state-issued)
- International driver’s permit (with Australian address confirmation)
You do not need to be the person who placed the order. Any adult (18+) who is present at the delivery address can accept the parcel and show their own ID. The ID shown does not need to match the order name.
If you are not home: The driver will not leave the package. You will receive a notification. Contact us to reschedule delivery at a suitable time. Your order will be held securely.
Refusal of delivery: Drivers will not hand over a package if the recipient cannot produce valid ID, appears to be under 18, or appears to be intoxicated.
Prescription verification
Prescription cannabis products are verified at the order stage (before dispatch), not at the door. When you check out, you provide your prescription details or upload your prescription document. Our team verifies validity before processing your order.
The delivery driver does not check prescription documentation.
Payment and security
Accepted payment methods:
- Bank transfer
- PayID
- Bitcoin
Checkout is encrypted end-to-end. We do not store full card details. Your purchase appears on your statement under a neutral business name.
Tracking your order
All orders include tracking:
- Same-day metro: Live driver tracking from dispatch to door
- Nationwide standard: Carrier tracking number via email; track on carrier website
Delivery fees
Delivery costs are calculated at checkout based on postcode and order weight.
- Same-day metro: Flat rate
- Standard tracked: Weight-based, calculated at checkout
There is no minimum order amount. You can order a single item and delivery still applies.
Frequently asked questions
Can I redirect my delivery after it’s dispatched? Contact us as soon as possible. Redirects may be possible for standard tracked deliveries but not for same-day metro once a driver is en route.
Do you deliver on weekends? Same-day delivery is primarily Monday–Friday. Some metro areas have Saturday same-day coverage — check at checkout. Standard tracked deliveries are dispatched Monday–Friday and arrive on business days.
What if my order arrives damaged? Contact us within 24 hours with photos of the damage. We will arrange a replacement or refund.
Is there a signature required? ID verification serves in place of a signature for standard deliveries. For same-day metro, the driver confirms handover in the delivery app.
What if there’s a problem with my order? Contact our customer support team within 7 days of delivery. We handle all product issues on a case-by-case basis.
The bottom line
Cannabis delivery in Australia is fast, discreet and secure — with same-day service in major cities and tracked nationwide delivery for the rest of the country. The key things to remember: be available with valid photo ID, and understand your parcel cannot be left unattended.
Browse our catalogue and place your order — delivered discreetly to your door.
See the Delivery & FAQ page for full delivery fee tables and postcode coverage details.